Shipping Policy

SHIPPING POLICY

WE OFFER WORLDWIDE SHIPPING TO MOST COUNTRIES!

COVID19 PANDEMIC SHIPPING DELAYS

Due to the worldwide COVID19 pandemic, many countries are experiencing extensive shipping delays of up to 26 or more business days. Unfortunately, this is out of our control and this changes on a daily basis. However, if you have waited the suggested amount of days, please do contact our dedicated team at customercare@scarletsweetheart.com or on our "Contact Us" page and we will try to assist you as best we can.

PROCESSING TIME

All orders will be processed and shipped within 1-3 business days. Please note that our warehouse is closed on all Australian public holidays and shipment times will begin the next business day. Please note shipments may be extended during times of high order volume (sales, new product & collection launches, special holiday periods, etc) this shipment time will be extended. Please allow additional days in transit for delivery.

DELIVERY TIME

SHIPMENT CONFIRMATION AND ORDER TRACKING

Please refer to the table below, explaining delivery times, domestically around Australia and internationally. All orders are currently being sent from our Australian warehouse.

Please allow 1-3 Business days for processing your order - * GST of 10% for all Australians residents!!

All orders include a tracking number. We will email your tracking number after your order is processed and shipped. We recommend that customers download the associated app to track their packages.

General Information

• A signature may be required upon delivery. If you are not home when your parcel is delivered, a note will be left explaining where and how to collect your order. We advise once you have been notified about attempted deliveries, follow up immediately with your local post office to avoid having your product sent back to us.
• Occasionally issues beyond our control, such as poor weather conditions, mail service backlogs, or incomplete/incorrect addresses, may delay shipments beyond their scheduled delivery dates.
• Customers are solely responsible for any fees or charges that are incurred in the event an order must be reshipped due to an incomplete or incorrect address.
• If you need to make changes on an order you have placed, please email us immediately at customercare@scarletsweetheart.com. However please note, addresses can not be changed after completion of your order.

INCORRECT ADDRESSES AND UNCLAIMED PACKAGES
We highly recommend to re-check your address when submitting your order as we ship to the exact address that is provided on checkout of your item.  If your parcel is returned to us due to incorrect address you will be required to pay a reshipment fee to have your parcel delivered a second time. Please note that addresses can not be changed once your payment has been processed.

PARCEL DAMAGE ON DELIVERY

Please contact us within 5 business days if your purchased item arrives damaged. This will allow us to contact our courier and delivery agents. Please photograph the damage and keep all of the packaging, as the courier company will request to see evidence of damaged goods. Our dedicated customer care team will assist you through this process.

SHIPPING (Rates & Delivery Time)

We Offer Worldwide Shipping to most countries!!

The shipping cost varies on all orders depending on location, product size and weight which will be calculated at checkout.

Customs, Duties and Taxes

For orders made outside of Australia, sales tax will be bear by us. Not the customer. As we are an Australian registered business, a GST of 10% will automatically be charged to all Australians residents purchasing from Scarlet Sweetheart.

 Scarlet Sweetheart is not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package. All fees incurred after or during shipping are the sole responsibility of the customer.

We are not responsible for packages held by customs. Customers are solely responsible for being aware of and fully comply with all laws pertaining to the importing of materials purchased on our website.

Please contact our dedicated team at Scarlet Sweetheart customercare@scarletsweetheart.com should you have any further questions about your delivery and shipment or your order.